How money flows when plans change.
Effective: 2026-05-23. Last updated: 2026-05-23.
Reservations are confirmed only after the agreed deposit (typically 50% of the rental subtotal) is received. Until the deposit clears, the items remain available for other clients.
Cancellations may be initiated from your order portal (the link sent at booking) or by contacting us directly.
If we cannot fulfill your reservation for any reason — including supplier issues, force majeure, or item damage — you will receive a 100% refund of every dollar paid plus a 10% credit toward a future booking. We will notify you as soon as possible.
A refundable damage deposit is collected separately from the rental fee. After items are returned in their original condition, the deposit is refunded to the original payment method within 5 business days. Damage beyond ordinary wear is deducted from the deposit; any excess is invoiced separately.
Refunds are issued to the original payment method (Stripe / card / Apple Pay / Google Pay) within 5–10 business days. Cash, Zelle, and Venmo payments are refunded via the same channel.
If you disagree with a deduction or refund decision, contact us within 14 days at hello@dianaswedding.com. We resolve good-faith disputes at no cost.
Finance~Gravity LLC d/b/a Diana's Weddings
4800 Marconi Ave, Apt 248
Carmichael, CA 95608
+1 (916) 999-9109
hello@dianaswedding.com